Our use of technology products and services is always changing but many suppliers fail to keep their finger on the pulse of their customers’ needs and that leads to unnecessary costs and poor efficiency.
Direct Telecoms look to reduce customer cost and increase service efficiency whenever we supply a new product but we back that up with a continuous review of the products performance and our customers use of the product.
Delivered free to qualifying customers the Snapshot is a dashboard of user information delivered monthly to our mobile customers. It highlights unusual usage patterns, avoidable costs and potential ‘in contract’ service changes. It is a review document that seeks to ensure the customer derives the maximum benefit from a service contract from the first day to the last.
Our sales team help our customers to identify the communications solutions that best service the people in their business, delivering greater efficiency and savings over their previous solutions. Our goal is to hunt down further savings every month, spotting changes in the usage, avoidable charges and applying new bundles where possible to minimise running costs. We don’t believe that savings can only be made at the point of sales.”
John Somerton, Chief analyst