So many businesses talk about customer service but so few deliver. Direct Telecoms is built around the customer service team and our business plan relies on the desire our customers have to stay with us and involve us in the development of their businesses.
Service starts in the pre-sales consultation which is supported by our cost analysis team but is managed moving forward by our small but efficient customer support team. The team will look to ensure swift management of any service requirements such as:
- Hardware replacement or service management
- Resolution of service interruption
- Bill queries
- General enquiries
- Liaison with field account management team